The support form is for requests that need someone to look at an account one by one: a payment, a robot in operation, a withdrawal. Members who run a paid robot have money at work with us, so the form is reserved for them and they are answered first. The free robot is a 30-day trial that works the same way for everyone, so almost every question about it is already answered here in the FAQ. If you are on the free robot and cannot find your answer, write to
[email protected]. We read every message; the answer just takes longer. The day you add a robot, the form opens for you.