KEY POINTS
- United will not let personal AI agents complete flight bookings on behalf of customers.
- The airline cites privacy risks, unintended purchases and federal rules on information passengers must confirm.
- eBay and several major banks have also limited access for AI agents.
United Airlines has decided not to allow personal AI assistants to book tickets for travelers, citing privacy and regulatory worries, according to a report from The Verge that draws on coverage by The Wall Street Journal.